Before you make more, stop losing what you already have.

The money lost inside business operations is often larger than what the next month of marketing could bring in. We find where it's going, and build the systems that stop it.

Find your leaks See how it works

Badr & his team worked with

NAS— UNHCR— Mooweds— Badger— Dubimo— NAS— UNHCR— Mooweds— Badger— Dubimo—

It starts with one question

Where is your business already leaking?

It's a hard question to answer from inside.

Nobody sees the leak, because everybody's busy carrying the buckets.

We help you see it from outside, then close what we find.

Book a call

What a leak actually looks like

Leaks are subtle. That's why they survive. Every one of these costs money, the only question is how much.

Slow first reply

Someone contacts you Friday night. You reply Monday morning. They've already hired someone else.

You paid for that lead. Someone else got the job.

No follow-up

A prospect asks you to send something. You send it. Nobody follows up.

They didn't say no. You just stopped asking.

Unpaid invoices

The invoice went out three months ago. Still not paid. You can't chase forever.

It's your cash flow, sitting in their bank account.

Slow onboarding

Every new client goes through you, because nobody else knows the steps.

You can't take on more clients than you personally have hours for.

If you see yourself in one of these, you're losing money everyday.

The work

Three engagements, each with a leak we found and a system that closed it.

Case study

NAS

Food service · Lausanne

Operational Systems · Inventory Systems · Process Design

We helped a Lausanne food-service operation replace weekly inventory estimates with a live operational view of stock and consumption.

Outcomes

Replaced weekly stock checks with continuously updated inventory.

Removed the need for manual reconciliation between shifts and counts.

Gave the team a clearer view of what was available, consumed and approaching reorder levels.

Created a system the business could fully own and operate without external support.

The challenge

Stock was counted manually once a week, while products were delivered, consumed and transformed every day. The information needed to make purchasing decisions existed inside the team's daily work, but wasn't captured in a form the business could act on.

This made inventory increasingly unreliable between counts and purchasing unnecessarily reactive.

Case study

Dubimo

Real estate · Vaud

Lead Response Systems · Workflow Design · Enquiry Management

We helped a one-person real estate business remove roughly an hour of repetitive enquiry handling each day while keeping human judgment where it mattered.

Outcomes

Reclaimed roughly 5 hours of repetitive work per week.

Enabled routine enquiries to be handled outside working hours.

Preserved human involvement for questions requiring judgment.

Created a simple fallback to fully manual operation whenever needed.

The challenge

Dubimo receives property enquiries throughout the day, across multiple portals and languages. Each one required the same sequence of manual actions: identify the property, find the correct brochure, write the response, log the enquiry and set a reminder.

The work was repetitive but unavoidable — and enquiries arriving at night or over weekends simply waited.

Case study

Badger

Loyalty platform · Lausanne

Product Strategy · Systems Design · Innovation

We helped a loyalty platform reframe a payments problem into a stronger product and commercial question — before committing to the wrong build.

Outcomes

Reframed the product direction around the actual customer and merchant problem.

Identified a path toward materially lower transaction costs.

Connected payment, loyalty and transaction data into one product concept.

Identified a critical Swiss regulatory constraint before implementation.

The challenge

Badger already had more than 170 merchant partners and tens of thousands of users. The initial direction was to add payments to the loyalty app.

Research showed that the deeper issue was the separation between paying and being recognised. Customers used one system to pay and another to collect loyalty, creating friction for customers and fragmented data for merchants.

The project changed the question before the company invested further in the answer.
Badr, founder of Skedwil

Who's behind this

I'm Badr. I build the operational systems behind service businesses, out of Zurich.

I came at this from two directions. A Master's in Information Systems at HEC Lausanne, where my research is on how organisations decide which of their processes are actually worth rebuilding. And running my own businesses, where I found out how expensive it is to guess.

Most operational advice is either academic and unusable, or a tool demo pretending to be strategy. The useful part is in between: understanding how a business really works, then engineering something that holds.

I work in English, French, Arabic and Spanish. Every engagement runs through me directly.

Our methodology

Good systems start with seeing the problem clearly.

01 — Diagnose

We map how work actually moves

We map how work actually moves through your business, not how the org chart says it does. Every leak gets sized in money and ranked by what it costs against what it takes to close.

02 — Design

We design before we build

We design the system before anyone builds anything. You see exactly what changes, what it touches, and what it doesn't.

03 — Build

A working system, not a deck

We build it, test it, and hand it over with your team trained on it. A working system, not a deck.

04 — Manage

Systems drift when nobody owns them

We monitor, fix, and keep improving as the business changes. Systems drift when nobody owns them.

Principle 1

We start with the process first.

Principle 2

Custom to your business, not a template.

Principle 3

If your team won't use it, it isn't finished.

Find out what it's costing you.

Start with the Leak Map

A call, 30 minutes. We go through how your business runs and where money most likely escapes. You'll leave with a useful answer whether or not we work together.

Book a call